Owner, John Murphy, is the Health Information Custodian (HIC) for Murphy Therapeutic Group (MTG). John, the staff and practitioners at MTG understand the importance of protecting your personal information. As a group, we are committed to collecting, storing, modifying, utilizing, transmitting, disclosing and disposing of your personal information professionally and responsibly.

All staff and practitioners who come in contact with your personal information are aware of the sensitive nature of the information you have chosen to disclose to us. Our staff have been trained and informed as to the appropriate uses and protection of your sensitive personal information and to treat it accordingly.

The purposes for personal information collection are as follows:

• To assess and deliver safe and efficient client care
• To communicate with the client and (with client consent) the client’s other Health Care Professionals involved in their care. ie. physicians, therapists, chiropractors
• To allow for communication with the client for scheduling, billing, appointment confirmation and to distribute pertinent health care information
• For teaching and demonstration purposes, with complete anonymity for the client
• For auditing and evaluation of the above clinic
• To assist in invoicing, processing credit/debit cards, and for the collection of unpaid bills
• To comply with the following;
  • College of Physiotherapists of Ontario (CPTO),
  • College of Massage Therapists of Ontario (CMTP), ­­­­­­­­­­­­­­­­­­
  • College of Traditional Chinese Medicine Practitioners and Acupuncturists of Ontario (CTCMPAO),
  • College of Occupational Therapists of Ontario (COTO),

and their legal requirements as laid out in the Ontario Government’s “Personal Health Information Protection Act” (PHIPA) and “Personal Information Protection and Electronic Documents Act” (PIPEDA)

We will not, under any circumstance, supply a third party (insurers, legal firms) with the client’s personal information without first contacting the client and receiving written consent prior to releasing such information. Physical client files are securely stored under lock and key and electronic files are password protected in our alarm system armed clinic.  The client has the right to access his/her personal health information records at any time. The client may also withdraw consent to use such information, at any time. Client files are retained for 10 years after the date of their last encounter or 10 years after the date that the client reached or would reach 18 years of age. After this date, documents are shredded and electronic files erased.

A client wishing to access or make a change to their records, or to make a complaint may contact the Clinic Manager on behalf of the Health Information Custodian, John Murphy. The Clinic Manager can be contacted through the Reception at the clinic or by calling the clinic at 705-741-1711.

To contact the Information and Privacy Commissioner of Ontario, please call (416) 326-3333.